Contact information
Trader / Operator
BenoCode s.r.o. (trading as Svetlana Lampe)
Registered office: Rázusova 6, 949 01 Nitra, Slovak Republic
Company registration number (IČO): 55 920 918
VAT identification number: SK2122131110
Registered with the Commercial Register of the District Court Nitra, Section: Sro, Insert No.: 62043/N
How to Reach Us
General enquiries: contact@svetlanalampe.sk
Order support: shop@benocode.sk
Telephone: +421 910 610 892 (international rates apply)
Postal address: BenoCode s.r.o., Rázusova 6, 949 01 Nitra, Slovak Republic
Customer Service Hours
Monday – Friday: 9:00 – 17:00 Central European Time (CET / CEST). We aim to respond to all written enquiries within two (2) business days.
Out-of-Court Dispute Resolution (ADR)
If you are a consumer resident in the European Union and you are not satisfied with the way we have handled your complaint, you may submit a request for alternative dispute resolution (ADR) to the relevant authority:
- Slovak Trade Inspection (Slovenská obchodná inšpekcia): Inšpektorát SOI pre Nitriansky kraj, Staničná 9, P. O. BOX 49A, 950 50 Nitra 1, Slovakia. www.soi.sk
- Or any other entity listed in the register of approved ADR bodies maintained by the Ministry of Economy of the Slovak Republic.
Online Dispute Resolution (ODR) Platform
The European Commission provides an Online Dispute Resolution platform under Regulation (EU) No. 524/2013, available at: https://ec.europa.eu/consumers/odr/. You may use this platform to resolve disputes arising from online purchases out of court.